What we do
People. Process. Technology. Results. We work across four areas that rise and fall together. Most businesses need help in more than one, because a new website does little good if nobody gets back to the people it brings in. You don't need to know which area your problem sits in. That's what the Size Up is for.
We can act as your IT department, so you have someone responsible for your computers, accounts, backups and security without hiring staff of your own. Because we're looking after the technology anyway, we also notice where the work around it is slowing the business down.
How outsourced IT worksWhen the products on the market don't fit how you work, we build software around your actual workflow. We recommend it only after the simpler options have been ruled out.
How we decide what to buildStrengthen the relationships and the team behind your growth.
Customers buy from businesses they trust, and teams do their best work when they understand the goal and have what they need to reach it. Our experience in leadership and business development helps you build both.
Identify the customers and partners worth pursuing, and build a realistic plan to reach them.
Put structure around how you quote, follow up and close, so good opportunities don't depend on someone's memory.
Set up simple ways to stay in touch, ask for feedback and give good customers a reason to come back.
Practical guidance for owners and managers stepping into bigger roles than the ones they started in.
Show your people how new tools and procedures work in their actual day, so they can use them with confidence.
Clarify roles and responsibilities so the business rests less on one or two people.
Make everyday work easier to do well and easier to repeat.
Most businesses grow by adding people and workarounds to the way they already operate. Eventually the workarounds become the job. We map how work really moves through your business, find the steps that waste time or cause mistakes, and redesign them so anyone on your team can pick the work up.
Walk through how jobs, orders or requests move from first inquiry to final invoice, and see where they get stuck.
Remove unnecessary steps, extra handoffs and double entry.
Find where time and money leak out of daily operations, and deal with the biggest leaks first.
Write procedures and checklists in plain language, so a task gets done the same way whoever does it, and what your people know stays with the business.
Choose and set up scheduling, customer records, quoting and billing systems that fit the way you work and share information with each other.
Spot the manual tasks that can be simplified, combined or automated, and keep human judgment where it belongs.
Practical technology and AI, chosen to fit the business and looked after once it's running.
Technology should make your people more capable and your business easier to find and run. We look after your IT day to day, build websites, connect systems, automate repetitive work and develop purpose-built applications when existing products fall short. We also help you decide where AI belongs in your business and where it doesn't. We start with the simplest option that solves the problem well, and sometimes the right answer is to keep what you already have.
Help for your team when something stops working, with accounts, devices, backups and security looked after and documented by the same people.
Software shaped around how your team really operates, for work no existing product handles well. It's documented and built on mainstream technology, so it can be looked after long term.
Senior technology leadership to plan purchases, renewals and replacements around where the business is going, without adding an IT manager to the payroll.
A clear website you can keep current, plus the listings and profiles that help the right customers find you.
Uses of AI that earn their place, such as drafting, summarizing or sorting requests, set up with a person reviewing the output.
Take repetitive steps like reminders, data entry and standard reports off your team's desks, with people checking what matters.
Connect the tools you already pay for so information moves between them without anyone retyping it.
Applications built for the specific jobs your current software can't handle well.
Move important work off aging systems and fragile spreadsheets carefully, protecting the data and workflows your business depends on.
Pull your numbers together into reports you'll actually open and use.
Straight answers on what to buy, what to build, what to retire and what to leave alone.
Start with what you have. We look after the tools you already pay for, improve them, connect them and automate the repetitive steps between them. We build something new only when no existing product can support the way you work. How we decide what to build
Clear goals, agreed with you and tracked honestly.
Everything else we do points here. At the start we agree with you on what to watch, such as new inquiries, hours spent on admin or how quickly jobs get invoiced. Then we track it as the work goes and report back in plain terms. Results depend on your market, your team and your starting point, so we measure them rather than promise them.
Help the right customers find you through search, maps, listings and a clear website.
Build steady ways to attract inquiries, and a dependable routine for answering each one.
Tighten the path from first contact to signed work, including how quickly you reply and how you follow up on quotes.
Work toward less wasted time and effort across daily operations.
Cut down on paperwork, data entry and chasing, with the aim of giving owners and staff time back.
Turn the information you already collect into something you can make decisions with.
Set up systems and processes designed to take on more work without the same increase in overhead.
Put the pieces in place for growth the business can sustain, then track what actually changes.
Two ways to work together
Some work has a start and a finish. Some needs looking after month after month. We do both, and one can lead naturally to the other.
A project can become ongoing support once the new system is in daily use. Looking after your IT can turn up the next project, like a process that needs fixing or two systems that should be connected. Because the same team handles both, you don't have to explain the business all over again.
First steps
There's no long sales process and no standard package. We start by listening, and nothing is agreed until you know what you're getting.
Tell us about the business, what's working and what keeps getting in the way. Expect a lot of questions. Talking with us carries no obligation.
We look closely at how you operate today, including your tools, your procedures and how customers find you.
You get a plain written plan covering what we recommend, what we'll do and how we'll measure it.
Once you agree, we get to work alongside your team and keep you informed as it moves along.
Every business starts from a different place, which is why every plan we write is built around yours.
That's normal. Tell us what's taking up your time, and we'll help you work out which area to tackle first.
